Privacy Policy

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information for those who decide to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Green Plus unless otherwise defined in this Privacy Policy.

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Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained securely and handled in accordance with this Privacy Policy.

Types of Information We Collect:

• Account Information: Name, email address, phone number, shipping address, and other profile information
• Order Information: Purchase history, product preferences, and transaction details
• Device Information: Device type, operating system, browser type, and app usage data
• Communication Data: Inquiries, feedback, and correspondence with our customer service

We do not share your personal information with any third-party services for advertising purposes. All data is processed and stored securely on our infrastructure.

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How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders for our natural health products
• Customer Service: To respond to your inquiries and provide support
• Product Improvement: To understand customer preferences and improve our products
• Communication: To send order updates, promotional offers (with your consent), and important notices
• Legal Compliance: To comply with applicable laws and regulations

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Log Data

We want to inform you that whenever you use our Service, in the case of an error in the app or website, we collect data and information on your device called Log Data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

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Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service may use "cookies" to improve your experience. You have the option to either accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

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Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services (e.g., payment processing, shipping); or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

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Security

We value your trust in providing us your Personal Information, and we strive to use commercially acceptable means of protecting it. We implement industry-standard security measures including:

• Encryption: All sensitive data is encrypted both in transit and at rest
• Access Controls: Strict access controls limit who can view or process your data
• Secure Infrastructure: Data is stored on secure servers with multiple layers of protection

However, remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

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Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the event that we discover a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2025-01-24.

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Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

• Email: greenplussolution@gmail.com
• Phone: 03-9226 6706
• Address: A-9-1, Block A, Level 9, Menara Uncang Emas, Jalan Loke Yew, Cheras, 55200 Kuala Lumpur